Frequently Asked Questions (FAQ)
Welcome to the All Roof Supplies & Hardware FAQ page!
Here you’ll find quick answers to common questions about our products, services, and online store.
🏠 General Questions
1. Who is All Roof Supplies?
All Roof Supplies is your one-stop supplier for roofing materials, waterproofing products, adhesives, sealants, fasteners, fixings, and more. We work with trusted brands like BMI Coverland to bring you quality products for every roofing and construction project.
2. Where are you based?
We are based in South Africa and deliver across Cape Town and surrounding areas. Nationwide delivery is available on request.
3. Do you supply to both contractors and the public?
Yes! We supply to roofing contractors, builders, and DIY homeowners — anyone needing reliable roofing and construction materials.
💻 Online Orders & Payments
4. How do I place an order online?
Simply browse our online shop, add the products you need to your cart, and proceed to checkout. You can request a quote first if you prefer.
5. What payment methods do you accept?
We accept secure online payments via credit/debit card, EFT, and other available options shown at checkout.
6. Can I request a quote before buying?
Absolutely. Use our Request a Quote page to submit your details and item list. Our team will respond promptly with a tailored quotation.
🚚 Delivery & Collection
7. Do you deliver?
Yes, we offer delivery across Cape Town and nearby areas. Larger or long-length items (like roof sheets or beams) are delivered through our logistics partners.
8. Can I collect my order?
Yes, you can select the Collection option at checkout. We’ll notify you when your order is ready.
9. How long does delivery take?
Delivery usually takes 2–5 working days, depending on stock availability and location.
🧰 Products & Stock
10. Are all items listed on the website in stock?
Most of our core items are available, but certain products are ordered on demand. If something is out of stock, our team will contact you with options or lead times.
11. Do you offer custom sizes or special orders?
Yes — for items like roof sheets, insulation boards, and certain fasteners, we can assist with custom lengths or bulk orders.
12. Do you supply branded products?
Yes, we stock and source from trusted brands such as BMI Coverland, Soudal, and other leading manufacturers.
💬 Support & Returns
13. What if I receive the wrong or damaged product?
Contact us within 48 hours of delivery, and we’ll arrange an exchange or replacement according to our returns policy.
14. How can I contact All Roof Supplies?
You can reach us via:
📞 Phone: 021 569 2992
📧 Email: info@allroofsupplies.co.za
💬 Or use our Contact Us page for quick assistance.
15. Do you offer technical advice or product guidance?
Yes! Our experienced team can guide you with product selection, installation advice, and application tips.